How reliable is CreativeAsian ?
How do I send the payment? / How can I make an order?
Do you accept Credit Cards?
Do you accept US dollars only or do you accept other currency?
Do you ship the goods to world wide?
Do you sell to separate customers or you do wholesale only?
What are the shipping methods?
How long does the shipping time?
What is the price for the mailing charge?
Can you send me a reseller/wholesaler price list?
How reliable is CreativeAsian ?
Unlike other Hong Kong based online retailers who buys from Hong Kong retail shops. We get products from factories directly or direct import from other countries and due to our good relationship with them, our prices are always the most competitive. Most Chinese factories do not work with foreigners as there is a language barrier. Our company have personnel that can communicate in English, Mandarin and three different Chinese dialects. We provide the best link between customers and factories.
We are located in the most prestigious building in ShumShuiPo and Shop in Guangzhou,China, home of the videogame industry worldwide. Most Hong Kong based online retailers work from home or some unknown location. They could disappear tomorrow with their customer's money and will not be able to be traced. Most of them also have no actual business registration and just pretend that they are a big firm. We invite customers to visit us and not give excuses for avoiding customers to come.
How do I send the payment? / How can I make an order?
You can click here.
Do you accept Credit Cards?
We will open web service for accepting Credit Cards later.
Do you accept US dollars only or do you accept other currency?
We can accept any currency, but our site only show the prices on USD only. For the currency exchange, you can check here.
Do you ship the goods to world wide?
We always ship the goods to Europe, USA, Japan, Taiwan, Thailand, China ... and other countries.
Do you sell to separate customers or you do wholesale only?
Our main business is wholesaling, but we also sell to separate customers. OEM is welcome.
What are the shipping methods ?
We highly recommend the EMS speed post, since it is run by Government and it is fast, cheap & reliable. We have sent out thousands of packages by EMS, none of them was lost.
What is the price for the mailing charge ?
You can check the EMS charges from the following web-site: http://app1.hongkongpost.com/CGI/speedpost/eng/rate/step1.jsp
Can you send me a reseller/wholesaler price list ?
We regret to inform you that we will not supply any wholesale price list, since it depends of the quantities you want. However, you can tell us the exact items and the quantities. Then we will quote you the best price.
CreativeAsian have been serving the video game community for over years. Whether you are looking to purchase online, or setup a wholesale account, CreativeAsian have you covered with the largest selection of in-stock products at the guaranteed lowest unbeatable prices. If we may be of service to you regarding any matter, please feel free to find helpful information on many of CreativeAsian policies.
CreativeAsian Warranty Policy
All products, new and preplayed, are warranteed for a period of One months. No refunds. All sales are final. Defective products are exchanged for the same item only.
Our warranty shall not apply if the game has been damaged by abuse, negligence, accident, unreasonable use, modification, or tampering with the protective label.
If for any reason you, the customer, decide to return any unopended product within the first 7 days of receipt to CreativeAsian an RA number is required. All returned unopened merchandise will be charged a 25% restocking fee. Also, you would not be credited for any freight incurred. For all opened merchandise all sales are final.
Upon receipt of your merchandise and confirmation of the product quality, a replacement will be dispatched immediately. If the product is not defective, you will be liable for all charges to ship the product back to you.
RETURN AUTHORIZATION : A return authorization number (RA#) is required to ship any products to CreativeAsian. Without a RA# your products will be refused at our warehouse location and shipped back to you at your expense. Please email to obtain a (RA) NUMBER
Please note: When shipping products please include your RA# on the outside of the package and also enclose a note with your name, address, phone, RA# and reason for return. We recommend you insure your items.
Please note : When shipping product(s) please include your RA# on the outside of the package and also enclose a note with your name, address, phone, RA# and reason for return. We recommend you insure your items.
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